The Nigeria Communication Commission (NCC) has issued harmonized short codes that will allow users of any mobile network in the country to recharge, check account balances, and perform other functions.
300 is the harmonized code for call Center/Help Desk on all mobile networks; 301 is for voice Mail Deposit; 302 is for Voice Mail Retrieval; 303 is for Borrow Services; 305 is for Stop Service; 310 is for Check Balance; and 311 is for Credit Recharge.
The common network code for Data Plan is now 312. 321 are for Share Service, while 323 is for Data Plan Balance, in accordance with the new direction. 996 is now the code for Verification of Subscriber Identity Module Registration/NIN-SIM Linkage.
2442 was hired to manage Do-not-Disturb unsolicited messaging complaints, while 2442 was retained for Do-Not-Disturb unsolicited messaging complaint management.
The NCC has directed mobile network operators to begin the implementation of the approved harmonized codes by May 17, 2023.
Reuben Muoka, NCC Director of Public Affairs, stated that the new policy is consistent with the NCC’S consumer-centric approach regulation.
Reuben said, This means that the code for checking airtime balance is the same across all mobile networks for the same function, regardless of which network a consumer uses. With the new codes, telecom customers using the country’s over 226 million active mobile lines can now use the same codes to access services across networks.
The old and new harmonized short codes will run concurrently until May 17, 2023, when all network are expected to have fully migrated to full implementation of the new codes,” the company says. The NCC has set aside the time between now and May 17, 2023 to allow telecom customers to become acquainted with the new codes for various services.
“The initiative, which is in line with the NCC’s regulatory modernization program, is critical to making life much easier for telecom consumers, as Nigerians can now memorize single codes for various services across all mobile networks.”
